Return & Refund Policy
At Maison De Flame, we want you to love your candles! If you’re not completely satisfied, here’s how returns and refunds work:
Eligibility for Returns
- Items must be returned within [X days, e.g., 14 or 30 days] of delivery.
- Candles must be unused, unlit, and in their original packaging.
- For damaged or defective items (e.g., melted, broken, or incorrect product), please contact us within 48 hours of delivery with photos.
Non-Returnable Items
- Used or partially burned candles.
- Custom or personalized candle orders.
- Sale/clearance items.
Refund Process
- Once your return is received and inspected, we’ll notify you via email.
- If approved, your refund will be processed back to your original payment method within [X business days].
- Shipping costs are non-refundable. Customers are responsible for return shipping unless the item was defective or incorrect.
Exchanges
If you’d like to exchange for a different scent or product, please contact us — we’re happy to help.
Contact Us
For return requests, email us at [your email/contact info] with your order number.
